Arbella Insurance overview

Customer Rating:

Arbella Insurance has received an average of 2.0 stars out of 5 based on 32 user reviews.

Company History:
Company History: The Arbella Insurance Group, founded in 1988, is a regional group of property and casualty insurance carriers delivering personal and commercial insurance products to policyholders in Massachusetts, Connecticut and Rhode Island.

Principle Sales Methods: Independent agents

Auto Business: Arbella personal insurance products include private passenger automobile, homeowners multi-peril, personal umbrella, boat and other related products written in Massachusetts and Connecticut. 2005 sales of personal insurance products were $512.5M and comprise 78 percent of direct written premium.

Homeowners Business: Arbella personal insurance products include private passenger automobile, homeowners multi-peril, personal umbrella, boat and other related products written in Massachusetts and Connecticut. 2005 Sales of personal insurance products were $512.5M and comprise 78 percent of direct written premium.

Special Business: Arbella offers Personal Umbrella, Boat, Commercial (Automotive Fleet and Business Owners') and Workers Compensation Insurance policies.

Lines of Insurance:
Auto, Homeowners


States licensed to sell insurance in:
CT, MA, NH, RI, VT

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And even if something goes wrong they are convinced that 'Anancyism', 'ginnalship' and 'straight up' bribery will get them out of trouble.We recall the complaint from Deputy Commissioner of Police Clifford Blake earlier this year that in one case a motorist had accumulated 1,402 traffic tickets since 2006.

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Arbella Insurance reviews

6 months ago

"So i processed a auto claim. I was unsatisfied with the claim handler. He wasn't being helpful. Also, he was kind of rude. When i checked online before i've spoken to the clain handler, my info was correct. He told me he had left a voicemail, which he had the wrong phone number incorrect. Before i hung up with him, he didn't ask if i needed any more help. Very poor customer service. That makes want to cancel my policy right away."

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6 months ago

"I currently have a different insurance company, due to terrible customer service and lack of communication. I switched to another insurance company when they offered to beat my current premium by 700 dollars. Arbella is a rip off. There premiums are ridiculous regardless of driving history or credit. Be careful when thinking Arbella. I would deffintiley not recommend to anyone."

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6 months ago

"Terrible insurance. They are disorganized. Sent me cancellation notices even though I paid (and they cashed) my who year's bill that I paid on time. Never available in office. Message on 7/12 said that the office is closed on July 4th."

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