I booked a flight to China in April and purchased flight protection through Tripmate. The policy I received said that it covers any delay/interruption/cancellation due to a natural disaster.
Well fast forward to mid August. I fly to my destination without any interruptions. Vacation at its end. Few days before my return flight, hurricane Irma comes, and directly hits my home in Florida.
I arrived at the airport and went to check-in. Person at counter informed me that my 3rd transfer from NYC to Florida had been cancelled by Delta. Note, my first 2 flights were by China Southern. Delta went ahead and cancelled all of my flights without contacting me, or my airline. Not only that, Delta didn't even bother to re-book.
At this point I wanted to return even to NYC where I had family I could crash at. I fought with Delta for hours and they finally re-booked and paid for my return flight with a layover in Detroit.
I was stranded in Detroit with a 3 day delay before I could even get home. I finally just said to hell with it and asked them to fly me to Atlanta and I would just drive a rental back home after the storm had dissipated.
What am I legally able to do if this company refuses to refund me hotel fees, and my unused return flight (with another company)? Remember, Delta cancelled my original flight home I had paid for out of pocket. They paid for my return flight home separately.