Frequently asked questions


How do I find what’s on in the West End?

London has a fantastic mix of long-running shows, like Wicked, Matilda and The Play That Goes Wrong, and new productions. We will be constantly updating this page with top picks for the best London musicals and plays from our critics, so keep checking back to see all of the latest reviews and recommendations of upcoming theatre shows. 

You can also find a range of reviews, interviews and preview features at Telegraph Theatre.

How much is the average West End ticket?

West End ticket prices vary depending on the seating and the venue. You can usually find some cheap ticket for London shows from around £20, up to £60 for seats closer to the stage, and then some premium pricing of £100 or more for the very best seats in the house. However, there are also great West End discounts to be found – check out Telegraph Tickets for all the current London ticket deals.

What are the newest West End shows?

Some of the latest additions to London’s West End include the acclaimed stage adaptation of A Little Life, starring James Norton; British wartime musical Operation Mincemeat; and the glorious toe-tapping musical Crazy For You. Book tickets for all the best new shows now. 

Can I change the date/time of my theatre show ticket?

Many theatres have a policy whereby once you’ve booked a ticket, you cannot cancel it or change it to another date. However, it does vary: some venues are able to be more flexible about this, especially if it’s a sold-out show. Check the terms and conditions on the website where you booked, or call the box office.

What is the best way to travel to the theatre?

If you’re seeing a show in the West End, the easiest way to get to the theatre is usually by public transport. Traffic tends to get very busy in the centre of London, especially around rush hour. There are numerous Tube stations close to West End theatres, such as Charing Cross, Leicester Square, Piccadilly and Tottenham Court Road, servicing Tube lines like the Central, Piccadilly, Northern and Jubilee. Visit the TfL website to plan your route. You can also try buses (although they’re slower moving at rush hour), or if the weather is pleasant, walking or cycling.

Can I bring my child to a theatre performance not specifically for children?

Many shows have specific age recommendations and won’t admit younger children – you can find that information in our family theatre guide or on booking websites for productions, like Telegraph Tickets. Those recommendations are made based on the content and any potentially scary, disturbing or mature elements. However, each child is different, so it’s also up to parents to decide whether their child can cope with a particular show. Think about the story, the production elements (like loud noises), and the length – even adults may struggle with longer shows!

Do theatre performances have age ratings?

Yes, they do. Just like films, theatre shows have recommended age ratings – normally suggesting a minimal age for audience members, like 6+, and asking that any children by accompanied by adults. We’ve got age recommendations for all family-friendly shows in our family theatre guide and on the Telegraph Tickets booking site, and you can also find that information on individual theatre websites or by calling the box office.

How do I book theatre tickets for a large group of people?

Lots of theatre websites will offer help and advice for group bookings – some even have dedicated box office phone lines. In fact, it can be a great way to get a good deal on tickets or to book cheap tickets for big shows. Plus it’s fun to do a group outing with lots of friends or family members. Check out all the latest shows that would suit group bookings on Telegraph Tickets.

What items can’t I bring to the theatre?

Nearly all theatres, particularly in the West End, operate bag checks on entry. Security officials will be checking for any dangerous items – so potential weapons or other sharp objects, fireworks or pyrotechnics, or hazardous substances. Most also prohibit you from bringing in drugs or alcohol, and some prefer you not to bring in outside food or drink (other than sealed bottles of water), since they provide both in the theatre. Some venues also ask you not to bring large bags. You can find the latest information on theatre websites.

Can I still watch the performance if I am late?

Generally yes – ushers will tend to wait until an appropriate time in the production, like a scene change, to show you to your seats. If you’re really late, some theatres might ask you to watch the remainder of that first half on a screen just outside the auditorium, and then you can enter after the interval. If you are on time but your companion is running late, you should be able to leave their ticket with the box office.

What is the difference between stalls, grand circle and dress circle seats?

Stalls tickets mean you are seated on the ground level of the theatre, with seats beginning right next to the stage and extending to the back. These tend to be the more expensive tickets, since you’re closest to the action. The dress circle is one level up. Seats here are usually a bit cheaper, but you can still get a great view from the dress circle: it tends to extend over the back half of the stalls, and it’s particularly good for something like a musical with big song-and-dance numbers since you have an aerial view of the whole stage. 

The grand circle is another level up, so this is usually where you find the cheap tickets. However, grand circle seats can be a great deal – you might not have the best sightlines, but you still feel like part of the show, and for less. So, if you want the best guaranteed seats, central stalls or near the front of the dress circle is best. But if you’re looking for cheap tickets, grand circle is a good pick.

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